The financial stability of a scheme depends on the consistent and timely payment of levies. A structured yet fair credit control approach is applied to ensure that all owners contribute equitably to the maintenance and operation of the scheme, while appropriate consideration is given to those experiencing genuine financial difficulty.

Levy statements are issued monthly on or before the 25th, allowing owners sufficient time to plan and prepare for the upcoming payment cycle. Levies are due on the 1st of each month, with a grace period extending to the 7th.

A proactive credit control process is followed through a combination of professional communication methods, including friendly reminders, final notices, and final demands, supported by telephone follow-ups where required. Automated communication systems are also utilised to issue timely email and SMS reminders, ensuring clear and consistent engagement with owners and reducing the risk of missed payments.

Where accounts remain in arrears despite these interventions, matters are escalated to an internal debt recovery process. If necessary, the file is referred to appointed attorneys for formal legal collection proceedings, ensuring the protection of the scheme’s financial position and long-term sustainability.